J Racenstein is committed to protecting your privacy. That's because we base our business on the trust you place in us. The information we collect from you, the customer, is gathered to ensure secure ordering and to provide a more personalized shopping experience. You can help us ensure your privacy by not sharing your Account user name or password with anyone. See below for detailed information about how we protect your personal information. If you have any concerns, comments or complaints, be sure to let us know.

How much information must you share?

The amount of information we collect depends on you. We collect information needed for secure ordering and customizing your experience. See below to find out what information is required for what task.

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IP address - We use IP addresses to measure our site traffic and to help provide a relevant shopping experience. Your IP address is not linked to your customer information.

Referral site - If you come to our site via a link, the location of the referral is captured. This is used to help us know where our users come from.

Browser type - This information is captured to help us optimize our site to match the latest technology used by our customers.

Movements through our site - We keep track of pages you visit to help us provide a more personalized and relevant shopping experience.

Account creation

Username, password, email address, and contact information.

Purchase product online from [Company website]

Payment information, although credit card and PO numbers may be phoned in as an alternative.

Is your information used for any other purpose?

We require only the personal information which is needed for safely processing your online order and for contacting you about your transactions. It is used exclusively for that purpose. If you become an J Racenstein customer, you may receive mailings from your account information and your account information may be analyzed as part of our standard business practices. Once we implement our mailing system, you will be given the option to receive or refuse these such mailings.

Will your information be given to any other party?

Your personal information is not shared with any other party.

What about e-mail?

When you purchase online from J Racenstein we will contact you by e-mail to confirm your order and to update you on the status of your order. We send occasional emails with new offers and promotions, which you can choose to not receive. Upon checkout we may send your email to third party companies to improve the customer experience.

Customer satisfaction

J Racenstein is committed to providing all customers with a friendly and unique experience. In order to measure how well we are doing and to better understand how we can continually improve our product offerings and our ability to meet your unique requirements, we may from from time-to-time contact you by phone or e-mail and solicit your participation in research. Your participation is voluntary and you may request to remove yourself from future efforts of this kind.

How do we protect your information?

We employ powerful 128-bit encryption technology and Secure Socket Layers (SSL) in all areas where your personal identity is required. For your protection, J Racenstein is certified by InstantSSL. This is your assurance our site is authentic and that we're employing SSL security. You can check this security protection setting within your browser. To view our InstantSSL certificate, click on the image of the closed lock or the solid key at the bottom of your browser. Our site security information will appear. For more information, contact your browser's publisher. Your account information and order history are kept behind our firewall on our servers. All transaction information is processed under encrypted channels, although you always have the option to choose unencrypted processing. To be sure you have the most protection available, be sure to download the latest version of today's most popular browsers, Microsoft Internet Explorer and Netscape Communicator. In addition, access to your personal information is restricted within our company to provide maximum security.

Who can see your account information?

Only authorized programming personnel at J Racenstein are permitted to see your password. If you forget your password, you can receive a reminder via e-mail or you can create a new one. Only authorized sales, customer service and accounting personnel are permitted access to your account information. Employees who violate our privacy pledge will be subject to our normal disciplinary process. Whenever we hire other organizations to provide support services, we will require them to conform to our privacy pledge and to allow us to audit them for compliance.

What if you change how you use my information?

If we change how we use your personal information, we will notify you by prominently posting notice of the change to this page.

How do you create a User Account?

If you've already conducted business with J Racenstein (our Brick & Mortar shops) in the past and would like to begin purchasing online, you'll need to contact us and provide us with your E-mail Address.  You can then go to our Account Login page and use the "Forgot your password" section to have your randomly generated password emailed to you. Once you receive your password, you may change your password at any time by going to your Account profile.

What about cookies?

For your privacy, our software and services do not need the use of cookies at this time.  If this happens to change for future projects, we will notify you of the change on this page.

How do you give us feedback?

Simply click here to send us feedback via email.

How do you correct inaccurate information?

You can update your basic account information at any time. To correct any other account information, please contact us by telephone or by email. We will attempt to keep customer information complete, up to date, and accurate. We will tell our customers how and where to conveniently access their account information (except when we are prohibited to do so by law) and how to notify us about errors which we will promptly correct.