To return a product based upon J Racenstein replacement/return guarantee, you must obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). Please contact us by telephone to receive an RMA number. J Racenstein will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 10 days within which return products must be received by J Racenstein. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.

Customer is solely responsible for shipping any returned product to J Racenstein. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, J Racenstein Return Procedure will be breached and J Racenstein may reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component.

J Racenstein will not refund to customer the original shipping charges. In addition, J Racenstein may assess a 15% restocking fee against the customer's account on applicable returns for refund.